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Health Plans

Empassion provides a high ROI, top-tier supportive care solution to improve patient outcomes and experiences

98%

Patient
Satisfaction

35%

Lower Total Cost of Care

47%

Fewer
Hospitalizations

70%

Deaths
on Hospice

Our Solution

Our solution streamlines the care journey for patients, providing personalized, compassionate support every step of the way. We ensure that patients receive the right care at the right time, enhancing their quality of life and peace of mind.

Patient Identification & Engagement
  • • Use our identification algorithm or yours to target the right members at the right time
  • • We conduct training to encourage direct referrals to complement ID algorithms
  • • Empassion care coordinators outreach and enroll members, using tailored messaging.

  • • We make warm transfers to matched Supportive Care providers.
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Supportive Care
  • • High quality care delivered in the home and virtually via our curated network of Palliative and Hospice providers
  • • Every member receives interdisciplinary care driven by specific member needs
  • • Empassion care coordinators provide additional support with care coordination
  • • Human services supported by Empassion technology platform
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Hospice Transition
  • • Members are supported through smooth hospice transitions, as clinically appropriate and aligned with goals of care
  • • Empassion continues to monitor care quality throughout Hospice care
  • • We continue reporting back to the Health Plan through expiration or live discharge
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What is Supportive Care with Empassion?

We collaborate with existing care teams, including PCPs and Specialists, to provide an extra layer of care. This care is delivered by specially trained, local providers in the patients home (wherever the patient calls home) and via telephonic visits. Care activities address unique patient, family, and caregiver needs and include:

Physical & Emotional Symptoms

Assessment at each visit and additions to medication regimen as indicated

Home Safety & Fall Risk

Evaluate needs and order DME, PT/OT, when appropriate

Cultural / Spiritual Needs

Chaplain support, as needed

Medication Review & Reconciliation

Assessment and education to support adherence and ensure all necessary medications are in the home

Social Determinants of Health

Identify risks, resource needs, and address via referrals to best resource

Functional Status

Regular assessment, including PPS captured at every visit

Understanding of Illness

Education about disease progression

Caregiver Needs

Support & education

Advance Care Planning

Goals of care discussions and completion of POLST/POST & medical POA forms

The Empassion Difference

We collaborate with existing care teams, including PCPs and Specialists, to provide an extra layer of care. This care is delivered by specially trained, local providers in the patients home (wherever the patient calls home) and via telephonic visits. Care activities address unique patient, family and caregiver needs and include:

Contracted Network vs. Owned Network

  • National scale with no patient minimums
  • Market competition to drive quality at competitive cost
  • Promoting trusted local providers with cultural competence and existing relationships

Focus through Hospice vs. Palliative Only

  • See and support the patient through the entire journey
  • No Incentive for unnecessary, long palliative stays
  • Greater hospice utilization and deaths at home vs. in the hospital

ROI Focus vs.
Large Palliative Fees

  • Low cost patient monitoring by Care Coordinators during periods of stability
  • Promote use of interdisciplinary teams for care delivery
  • PMPM fees apply only for months of completed palliative visits, starting with the first visit

Consistent, Real-Time Data vs. Incomplete Claims

  • Patient engagement and visit data in real-time
  • Data continues through hospice election and death
  • Consistent data reporting across national market
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Our National Footprint

Empassion is committed to providing accessible, quality care across the US. For 2024, our network covers 45 states and serves 25,000 lives. We carefully vet our palliative and hospice partners to ensure they meet our high standards and align with our performance goals.

We are constantly expanding our network and are able to launch a new market within just 30 days.

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Testimonials

What our Clients Say About Us

Hear directly from our clients about their experiences with Empassion’s care and support.

"I am happy that a success story came out of the partnership at my home center. We really have seen the benefit in this program."
-Medical Director at a large risk-bearing primary care organization
"We really have seen the benefit in this program and have already had a few great catches in the Palliative care arena also. The partnership with a local Palliative care program here in Indianapolis and the clear lines of communication have aided in getting symptom control for our Palliative patients also."
-Risk-bearing Primary Care Partner
"This is such important work and impactful for each individual who is able to get the type and breadth of care that they deserve and desire. Thanks to all of you that have brought these services to our care teams and our patients"
-CMO at a large risk-bearing primary care organization
"It's been a long journey to identify the best partner and we are excited to work with Empassion and see benefits increase across the country"
-CMO of a multi-state MA population
"The partnership with a local Palliative care program here in Indianapolis and the clear lines of communication have aided in getting symptom control for our Palliative patients"
-Medical Director responsible for MA lives across IN